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Last Updated May 2025
Not happy with your Good Goods purchase? You can ask for an easy return and refund within 30 days. Refunds are issued to your original payment method. Returns are generally accepted for largely unused products and sealed products. If your return meets the policy requirements, we'll provide a return shipping label and cover the postage. Contact us to start the process.
This website is operated by the following members of the Good Goods group:
You may know us as Who Gives A Crap. In this policy, we may be referred to below as "we", "our", "us" or "Good Goods").
We love our Good Goods products, and we hope you do too! If, however, for any reason you are not satisfied with your order, we think that returns and refunds should be easy and hassle-free.
We comply with all applicable consumer laws of the geographies (geos)/countries we operate in.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Consumers in the UK and EU have the right to withdraw from a purchase within 14 days (30 days in some EU member states) of receiving their goods. This is commonly referred to as the 'cooling-off period.' This means that you have the right to cancel your order and return the goods within this timeframe, for any reason; provided you don't fall within one of the exceptions.
Provided you don't fall within one of the exceptions:
If you're not happy with your product and would like a refund for orders purchased through our website, please contact us within 30 days of receiving your product and we'll arrange a refund. Refunds will be issued to your original payment method. Please allow 5-10 business days for the funds to appear back in your account. If you paid for shipping on your order, please note that we can't refund the shipping cost, just the cost of the product.
If you're looking to return a significant amount of our product (geo-specific thresholds apply) we'll provide you with a return shipping address label and even cover the cost of return postage. All you need to do is print and securely attach the return shipping address label (after removing the original delivery instructions) to the box or packaging you received your order in (or other packaging if you have already disposed of ours) and pop it in the post. There are no restocking fees or penalties for returning your goods (seriously, who does that!?)
Please note that in most cases we can only accept products for return that are 'largely unused', meaning that if more than 25% of the products in your order have been used (for example, 13 rolls of toilet paper have been used out of your box of 48 rolls), then unfortunately we cannot accept the return and cannot give a refund (unless required by law). However, if you discover some or all of the remaining products are faulty, we will provide a refund in accordance with consumer laws.
For hygiene and health reasons, we cannot accept returns of sealed products that have been unsealed after delivery (for example, unwrapped rolls of toilet paper).
We also feel like we shouldn't have to say this, but unfortunately there can sometimes be people that take advantage of our good nature. To ensure fairness and prevent abuse of our returns policy, we will generally only accept a return and issue a refund based on dissatisfaction with a specific type of product once per customer. For example, if you purchase our recycled toilet paper, try it, and request a refund because you don't like it (clearly a hypothetical, because you're gonna love it!), we will honour that request. But, if you then purchase recycled toilet paper again, and request another refund for the same reason, that second request will likely be denied. Of course, if there is a genuine fault with the product, we will always comply with our obligations under consumer laws.
This policy only applies to products purchased directly through our website. For products bought in retail stores or on third-party websites, you should contact the respective seller directly, as their returns policies will apply.
If you have a refund or return request, you can contact our customer service team at wedo@whogivesacrap.org
Or alternatively write us a letter and send it to:
We endeavour to reply to emails as soon as we can, and always within 14 days. Replies to mail will be processed slower and subject to postal delivery times and delays. We will always endeavour to resolve any query or complaint to your satisfaction.
Or if you're in the EU you could also call us on +353 (0)12645051
Please specify your order number (you can find it in your order confirmation email), we'll be able to find the information we need from this.
If you do not have your order number please provide the following information that is associated with the order:
And of course, tell us what the problem is so we can do our best to fix it for next time!
This policy is subject to change as laws and regulations evolve. We will periodically review and update the policy to ensure it's aligned with best practices and legal requirements.
